Foundation
1969
Production
approx. 7000 m²
Employees
160
Locations
16
Planning
Carat
Merchandise management
Borm
Conclusion
The partnership between ratiomat and hey.kitchen is an impressive illustration of how the targeted application of modern digital solutions can transform traditional companies and give them a decisive competitive advantage.
By overcoming traditional barriers such as high paperwork and inefficient processes, ratiomat was able to optimize its internal operations while significantly improving the customer experience.
The digital revolution set in motion by hey.kitchen shows that the willingness to adapt new technologies and question internal processes is essential for success in today’s fast-paced business world.
The transformation of ratiomat is therefore not only proof of the success of implementing a specific software solution, but also an example of the great potential that lies in the digital modernization of established business models.
The sustainable increase in efficiency, the improvement in customer satisfaction and the optimization of the service are just some of the measurable successes that ratiomat has been able to achieve through the introduction of hey.kitchen.
In addition, the continuous adaptation and further development of the software enables a flexible response to future requirements and challenges, which ensures ratiomat’s long-term competitiveness.
The success story of ratiomat and hey.kitchen is a motivating example for companies of all sizes and from all sectors that want to take the step into the digital future.
Highlights
The challenge
Before the introduction of hey.kitchen, ratiomat faced a variety of challenges in the management and digitalization of its business processes.
The high amount of paperwork for assembly documentation, inconvenient creation of service orders and manually managed assembly logs, which often led to queries, put a considerable strain on the company’s efficiency.
In addition, inadequate photo documentation and cumbersome data management hampered the quality of customer service.
Advantages
- ratiomat has reduced the amount of paper it uses with hey.kitchen, which makes its working methods more efficient and environmentally friendly.
- Central data storage improves access and communication between departments.
- The intuitive interface of hey.kitchen simplifies employee training.
- The merchandise management connection to Borm increases the efficiency and speed of processes.
- Digital processing and documentation increase customer satisfaction.
The digital revolution of ratiomat by hey.kitchen.
In January 2023, Christian Lenzhölzer from hey.kitchen initiated the partnership with ratiomat with an initial presentation to Philipp Sigg, Adalbert Sigg and Thomas Krahl, which laid the foundation for ratiomat’s digital transformation.
The subsequent discussions with Managing Director Sven Reinhold deepened the collaboration and consolidated the common goal of optimizing ratiomat’s processes and customer experience.
The company
ratiomat, a traditional Saxon family business, has made a name for itself in the furniture industry for over 55 years.
With 16 branches and a comprehensive range of products from kitchens to office furniture, ratiomat was faced with the challenge of digitizing its business processes and making them more efficient.
Before the introduction of hey.kitchen, the company was confronted with a high level of paperwork, inadequate photo documentation and cumbersome data management.
The decision to choose hey.kitchen as a solution partner was based on the intuitive interface, central data storage and extensive range of functions.
Decision making
The choice fell on hey.kitchen, attracted by the intuitive, user-friendly interface and the ability to store data centrally and make it accessible across departments.
Another decisive factor was the platform’s wide range of functions and diverse application options, which promised to effectively address the existing challenges.
Course of the project
The introduction of hey.kitchen at ratiomat was characterized by a smooth transition, especially in the sales area, where the intuitive operation and appealing graphical interface of the software were quickly accepted.
The assembly app required a certain training period for the fitters, but everyone involved soon recognized the advantages and benefits of the digital solution.
Training and familiarization
Customized training, initiated by the hey.kitchen team and continued by internal staff, ensured that all employees were able to use the new software competently right from the start.
Particular emphasis was placed on practical application and teaching the various functions.
Immediate success and long-term benefits
The switch to hey.kitchen enabled immediate paperless and fast processing of assembly protocols, which saved a considerable amount of time.
The centralized data storage and improved overview of the current status of orders revolutionized internal organization and communication.
The platform also offered enhanced functions for scheduling, route planning and customer communication, resulting in a significant increase in efficiency and customer satisfaction.
Concrete successes and customer feedback
ratiomat recorded significant process optimizations thanks to hey.kitchen, particularly in the assembly and post-processing of complaint orders.
The positive feedback from customers, particularly regarding digital processing and documentation, confirmed the success of the new platform.
Future prospects and recommendation
Looking to the future, ratiomat plans to further deepen the connection to the ERP system and is open to new suggestions for improvement and developments.
The recommendation of hey.kitchen to other companies in the industry speaks for the high value and satisfaction with the platform.
The interview
Question: How has day-to-day work at ratiomat changed since the introduction of hey.kitchen?
Answer: Our day-to-day work has changed fundamentally.
The digital processing of assembly protocols and improved communication with customers have made our internal processes much more efficient.
The central data management and simple scheduling are particularly noteworthy.
Question: What does the partnership with hey.kitchen mean for ratiomat?
Answer: The partnership with hey.kitchen is a milestone for us in the digitalization of our business processes.
It not only enables us to increase our internal efficiency, but also to offer our customers an even better service.
Question: How has the hey.kitchen platform influenced internal communication and collaboration at ratiomat?
Answer: The platform has revolutionized our internal communication and collaboration.
Thanks to the centralized storage of data and easy accessibility for all departments, information can be exchanged more quickly and decisions can be made more efficiently.
This not only promotes team spirit, but also significantly improves our ability to respond to our customers.
Question: To what extent has hey.kitchen contributed to increasing customer satisfaction?
Answer: The ability to immediately send acceptance reports and other relevant documents digitally is highly appreciated by our customers.
Not only because of the speed, but also because of the professionalism it exudes.
The digital processes have thus contributed directly to a more positive customer experience.
Question: How do you see the role of hey.kitchen in the future of ratiomat?
Answer: We see hey.kitchen as an essential part of our future software strategy.
The platform will not only continue to improve and simplify our daily processes, but will also help us to explore and realize new business opportunities.
The flexibility and scalability of hey.kitchen are crucial in order to be able to react to market developments and meet the needs of our customers even better.
Customization on customer request
A key aspect that makes the partnership between ratiomat and hey.kitchen particularly successful is the ongoing development of the platform, which is closely tailored to ratiomat’s specific needs and processes.
ratiomat has actively commissioned individual further developments in order to integrate the software even better into its existing processes.
This proactive role in the development process not only underlines the flexibility and adaptability of hey.kitchen, but also demonstrates how customized digital solutions can significantly optimize business processes.
Influence on developments
ratiomat greatly appreciates the opportunity to directly influence the further development of the hey.kitchen software.
This influence enables the company to contribute specific requirements and ideas, which are then integrated into the software.
This form of collaboration not only results in a software solution that is tailored to ratiomat’s needs, but also strengthens the sense of partnership between ratiomat and hey.kitchen.
Merchandise management connection to Borm
A significant step in the further development of the hey.kitchen platform was the creation of a merchandise management connection to the Borm software.
This integration represents a milestone, as it significantly improves the efficiency and speed of ratiomat’s business processes.
The connection enables seamless data exchange between the systems, minimizing time wasted on manual data entry and reducing sources of error.
The improved data consistency and availability helps ratiomat to make faster and more informed decisions and serve customer needs more effectively.
Contact
- Emsweg 3, 5179 Lindlar
- support@hey.kitchen
- +49 2266 9473512
Quick Links
Our vision
Our vision is to intelligently network all market participants on a common platform and to introduce a technical standard for processing, execution and documentation. In this way, we want to strengthen cooperation and togetherness in order to make it easier for everyone to operate in the market in the long term.
hey.kitchen Copyright 2023. All Rights Reserved.