Foundation
1983
Sales area
approx. 200m²
Employees
22
Planning
Winner
Merchandise management
Winner Biz
Organisation
GEDK
Conclusion
The hey.kitchen+ software creates an improved assembly process for the Detken kitchen studio thanks to clear structures, greater clarity and predefined work steps. The fitters receive all relevant information directly on their tablets or smartphones, without having to rely on queries or waiting times. This simplifies workflows and speeds up the assembly process enormously. Owner André Detken on hey.kitchen+: “We only consider our service to be fulfilled when the kitchen has been assembled to the complete satisfaction of our customers. The assembly software provides us with ingenious support for all after-sales processes.”
Highlights
The challenge
Pixels instead of paper! Reduced paperwork, clear tasks, improved communication and documentation as well as efficient administration are the key challenges for optimized kitchen assembly. André Detken expects the use of a digital solution to significantly improve customer service by providing his customers with timely and accurate information and updates on their orders, among other things.
Advantages
- Complete order processing from a single source with a personal contact person
- You save on personnel, warehousing and vehicle costs as well as IT costs
- Digital documentation of the installation via our app
- You increase your assembly capacities – even outside your catchment area.
From paper to pixels - hey.kitchen digitizes after-sales processes
Küchenstudio Detken was founded in 1983 by Alfred Detken and is now a successful family business in its third generation. Even after 40 years, it is important to the kitchen studio to find the best solution for each of its customers, says Managing Director André Detken. To achieve this, everyone involved – from consulting and kitchen planning to installation – is committed to pulling together.
The company
The master craftsman’s business offers a wide range of kitchen-related services. This includes careful planning, the production of individual kitchens or fitted kitchens directly from the manufacturer and then professional kitchen installation.
Course of the project
The first contact between André Detken and Christian Lenzhölzer took place in the summer of 2022. Even then, it was clear that there was an excellent understanding between the parties involved. Mr. Detken quickly passed the conversation on to one of his employees, who was introduced to the software. The topics of assembly reports, assembly calendars and complaints management were of particular relevance.
As the “hey.kitchen+” assembly solution was not yet able to process complaints separately at that time, but only in conjunction with initial assembly, André Detken initially opted for another product that offered an existing interface to his ERP system. However, this product already led to considerable frustration during the test phase.
In May 2023, André Detken contacted Christian Lenzhölzer again with the request to review the hey.kitchen assembly solution, including the now integrated complaints management system. He was immediately given the opportunity to evaluate the software in a two-week test phase.
The challenge
The developers of hey.kitchen+ aim to understand the requirements of kitchen fitters and transform them into efficient digital processes that provide the best possible support during installation. The software solution was developed to speed up the entire process from delivery to assembly and to make it profitable. This allows fitters to act flexibly and still maintain an overview
Decision making
The enthusiasm for the comprehensive functionalities of “hey.kitchen+” was palpable right from the start. Mr. Detken not only appreciated the fact that everything worked as smoothly as promised, but he was also very impressed by the numerous new functions that were added. Particularly noteworthy is the successful integration of the entire complaints management system into the assembly solution.
The decision after the two-week test phase was made quite quickly on May 17, 2023. The speed of the decision-making process is remarkable. Within just two weeks, contact was established, the system tested and the contract signed. The training courses were held online in the same month.
It is particularly worth mentioning that André Detken was so convinced by the software that he even invested in the development of additional functions. His active involvement in the project is a win-win situation for both companies and strengthens the joint partnership.
The solution
Optimizing the after-sales process – that was the goal of the Detken kitchen studio in Ganderkesee. When the team around Managing Director André Detken discovered the hey.kitchen+ solution, they quickly recognized the great potential of digitizing after-sales processes. Administrative costs are reduced by around 30 percent.
This is because the digital platform allows fitters to create seamless reports and simplify communication. You can access all the information and processes you need from anywhere and at any time, including deliveries, dismantling, preparatory work, damage recording, equipment overview, complaints with automatic order, digital customer approval, direct debit mandates and real-time installation reports.
According to hey.kitchen Managing Director Christian Lenzhölzer, one of the key benefits is that the fitters receive all relevant information directly on their tablet or smartphone – without any queries or waiting times. You can also create digital reports, resulting in high quality and consistent as-built surveys, installation reports and damage documentation. Predefined work steps make this possible: the installation app guides the fitters when creating the installation report, for example, and specifies which photos are relevant for this. Complaints and reassemblies are drastically reduced.
An intelligent algorithm calculates the estimated assembly time. “This has proven itself in practice for estimating costs and is very precisely calculated,” emphasizes André Detken, Managing Director of Küchenstudio Ganderkesee.
The messaging function within “hey.kitchen+” facilitates communication and offers the option of staying on one platform, i.e. without having to switch between different messaging apps.
The switch to the assembly solution has led to considerable cost savings due to the elimination of paper templates and the use of digital reporting. The digital documents can be organized, searched and shared much more efficiently. Saving on paper and printing costs also helps to reduce the ecological footprint, as fewer resources are consumed and less waste is generated.
Thanks to “hey.kitchen+”, the Detken kitchen studio has taken a big step towards digitalization and said goodbye to time-consuming paper processes. The innovative solution optimizes the entire after-sales process and increases the company’s efficiency.
Contact
- Emsweg 3, 5179 Lindlar
- support@hey.kitchen
- +49 2266 9473512
Quick Links
Our vision
Our vision is to intelligently network all market participants on a common platform and to introduce a technical standard for processing, execution and documentation. In this way, we want to strengthen cooperation and togetherness in order to make it easier for everyone to operate in the market in the long term.
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