Foundation
1970
Operating area
approx. 24,000 m²
Employees
140
Locations
3
Conclusion
In summary, the success story of DMSL Transport GmbH is an impressive example of how digitalization through hey.kitchen not only overcomes operational challenges, but also enables sustainable growth and an improved market position. This transformation makes it clear that the path of digital innovation is necessary for future-oriented companies, not just an option.
Highlights
The challenge
DMSL Transport GmbH faced considerable challenges when introducing the hey.kitchen platform. The processing of orders via various media such as e-mail, telephone and fax led to incomplete and confusing information. This led to inefficient work processes, a high error rate and cumbersome post-processing of assembly reports. The high operating costs and the impairment of customer satisfaction were the consequences, which put a strain on the employees.
Advantages
- Increased efficiency: Hey.kitchen enabled DMSL to process orders significantly faster and more cost-efficiently.
- Quality improvement: The introduction of digital assembly reports led to an immediate and significant improvement in report quality.
- Sales growth: DMSL achieved sales growth and better resource utilization thanks to the marketplace.
- Improved customer communication: The platform simplified integration and communication with customers, which increased customer satisfaction.
with hey.kitchen for digitization and more efficiency and growth
Marc Schiel, Head of Scheduling and Customer Service at DMSL Transport GmbH, and Michael Müller, an experienced fitter, emphasize the positive impact of the hey.kitchen platform on their work. The improved reporting quality and increased efficiency in assembly and documentation have not only optimized internal processes, but have also contributed to higher customer satisfaction among their clients and dealers.
The company
DMSL Transport GmbH is a renowned service provider in the logistics industry. It brings five decades of experience, 140 dedicated employees and a fleet of 70 vehicles to the demanding world of furniture and kitchen logistics. DMSL has established itself as a leading provider in its sector. With a storage capacity of 5,000 m² and an operational area of 24,000 m² across three locations, DMSL offers comprehensive logistics solutions, including delivery, storage and assembly of furniture and kitchens. It is a one-stop store for dealers and end customers.
The decision for hey.kitchen
The decisive factor was the platform’s sophisticated functions, which not only enabled the digitization of assembly reports, but also integrated GPS tracking and traceability. These functions made a costly multitude of individual solutions superfluous. The process-driven approach of hey.kitchen prescribes a standardized procedure for assembly and promises a significant increase in quality and efficiency optimization in the processes.
Implementation and daily use
The transition to hey.kitchen was not without its challenges for DMSL. In particular, convincing customers who were not yet using hey.kitchen was a challenge. However, the platform offered flexible solutions for efficiently integrating orders that were still being received in the traditional way into the system. This gradual digitalization enabled DMSL to digitalize and optimize all logistics processes. The success of this approach can be seen in the fact that no new customers are accepted who are not prepared to switch to hey.kitchen. As a result, the full potential of the platform is being exploited.
Measurable successes and improvements:
The effects of digitization through hey.kitchen are clearly noticeable for DMSL. The comprehensive digitalization and structuring of logistics processes have led to significant savings in processing. DMSL can now handle a larger number of customers and assemblies with the same number of staff, which has significantly improved the company’s efficiency and scalability. The implementation of hey.kitchen has not only led to an optimization of internal processes, but has also significantly improved the customer experience.
Increased sales through marketplace
The use of the hey.kitchen marketplace has resulted in particular added value for DMSL. Here, DMSL was able to acquire additional orders, which led to better capacity utilization and an increase in sales. The marketplace has also opened up new networking opportunities and led to long-term partnerships with new clients.
Contact
- Emsweg 3, 5179 Lindlar
- support@hey.kitchen
- +49 2266 9473512
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Our vision
Our vision is to intelligently network all market participants on a common platform and to introduce a technical standard for processing, execution and documentation. In this way, we want to strengthen cooperation and togetherness in order to make it easier for everyone to operate in the market in the long term.
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